Dear Latvijas Pasts,
Having lived in Latvia for almost four years now, I truly thought that I had scraped the bottom of the barrel when it came to deplorable customer service. However, on Thursday afternoon, your Čaka Street branch plumbed new depths.
It being Mammy O’Grady’s birthday next week, I thought I’d be a good daughter and send her a card. Naturally, in order to do this, I would need a stamp. I popped into your Čaka Street branch on my way to a lesson, and was rather surprised to see that you’d done away with the 3 or 4 button system. Now there was just one button to push to get a ticket. Push it I did, and then I waited. And waited. And waited.
When no new customers were called within 15 minutes, I left, vowing to return on my way back from my lesson. My lesson with Dangering complete, I went back. I pushed the button again and got my ticket. I was number 310. 295 was currently being served. I sat and waited. And waited. And waited. (And sweated. Ever heard of air-conditioning?)
45 minutes later, they were serving number 206 but I’d had enough. No new customers had been called in the previous 15 minutes as both (yes, there were only two members of staff) assistants were dealing with customers who wanted to post multiple packages. I wasn’t the only person to leave without doing what they had come to do. Six or seven usually placid Latvians also lost patience and left.
I have previously compared the speed at which Latvians move to that of a severely hungover slug. I now take this back. In fact, I reckon slugs probably make jokes about the speed at which Latvijas Pasts workers move.
However, for once, I don’t blame the staff members. I blame your ridiculous system, or lack thereof. What’s especially mind-boggling to me is that you actually had a system that worked, then got rid of it. Why, WHY, would you do that?
As for Mammy O’Grady, I’ll be hand-delivering her card at Christmas as I’m not wasting one more second of my life in any of your ‘fine’ establishments. It will probably be faster that way anyway.